General overview of Residential Care

Cost of service
You may have to pay a contribution towards these services and the amount you pay depends on your income and your savings/capital. The care manager or social worker doing your assessment of your needs will explain about the cost of the community care services, will discuss ways you can pay for them and advise you on claiming social security benefits

Service Provider
Isle of Wight Council Adult & Community Service.

• Any person who is aged 18 or over
• Any adult who resides on the Isle of Wight

We have to target our services towards the people who need them most and to ensure this is done fairly we have an assessment process which highlights the most urgent needs.

Everyone who asks for help will be able to talk to a member of staff about the help/support they would like but there will be some situations where we will not be able to give all the help someone may feel they need.

Advice will be given about whether or not someone is likely to be able to get help arranged by Adult and Community Services. The first stage of the process is called an assessment.

To request an assessment you need to contact the Adult Duty team.
Telephone: 01983 823340

When you talk to a care manager or social worker about your needs and the ways in which they can be met, this is called an assessment.

Often assessments will be straight forward. However, if people have complicated difficulties, a more in-depth assessment will be needed and with agreement, this can include other people such as your doctor or community nurse.

The discussion will cover such things as personal circumstances, the extent of any disability, what things people can or cannot do and whether there are other people who can help.

This information allows the member of staff to make an assessment of the persons most urgent needs and what help can be given.

For adult users of adult and community services, the member of staff who does the assessment and then arranges any necessary help is called a CARE MANAGER.
If you get help from a range of services, this is called a CARE PACKAGE. The written details of this are called a CARE PLAN.

The assessment process will decide which category of risk a person comes into, and help will be offered accordingly. Adults who are assessed as coming into categories 1 and 2 have first call on our help, but we would hope to give help and advice to adults in categories 3 and 4 as our resources allow.

Category 1 - Critical -Immediate risk/crisis life is, or will be, threatened; and/or significant health problems have developed or will develop; and/or there is, or will be, little or no choice and control over vital aspects of the immediate environment; and/or serious abuse or neglect has occurred or will occur; and/or there is, or will be, an inability to carry out vital personal care or domestic routines; and/or vital involvement in work, education or learning cannot or will not be sustained; and/or vital social support systems and relationships cannot or will not be sustained; and/or vital family and other social roles and responsibilities cannot or will not be undertaken.

Category 2 - Substantial High Risk there is, or will be, only partial choice and control over the immediate environment; and/or abuse or neglect has occurred or will occur; and/or there is, or will be, an inability to carry out the majority of personal care or domestic routines; and/or involvement in many aspects of work, education or learning cannot or will not be sustained; and/or the majority of social support systems and relationships cannot or will not be sustained; and/or the majority of family and other social roles and responsibilities cannot or will not be undertaken; and/or the criteria for Category 3 are met but the likelihood is that if no services are provided the situation would deteriorate within 2 to 3 months so that there would be a critical or substantial risk.

Category 3 - Moderate Risk there is, or will be, an inability to carry out several personal care or domestic routines; and/or involvement in several aspects of work, education or learning cannot or will not be sustained; and/or several social support systems and relationships cannot or will not be sustained; and/or several family and other social roles and responsibilities cannot or will not be undertaken.

Category 4 - Low Risk there is, or will be, an inability to carry out one or two personal care or domestic routines; and/or involvement in one or two aspects of work, education or learning cannot or will not be sustained; and/or one or two social support systems and relationships cannot or will not be sustained; and/or one or two family and other social roles and responsibilities cannot or will not be undertaken.

• Category 1 = The Service aims to respond to you within 24 hours
• Category 2 = The Service aims to respond to you within 48 hours
• Category 3 = The Service aims to respond to you within 7 to 21 days
• Category 4 = The Service aims to respond to you within 28 days

All information disclosed will be treated as confidential and is only passed on with the person’s agreement except in the following circumstances:

If one of these applies you will be informed that the information will be passed on to a third party for example to a general practitioner.

Information is stored on the Directorate’s central computer system and within paper files as part of our client record system. Only authorised staff have access to it. Anyone whose personal details are recorded can ask to see them.