Confidentiality  


All the information given to Children Service staff is treated as confidential and is only passed on with your child’s (according to age and their understanding) agreement except   if a child is at risk or where illegal acts have been disclosed.

Information is stored on the Directorate’s central computer system and on your and your child’s personal file, only authorized staff have access to these records. Anyone whose personal details are recorded can ask to see them.


Complaints  


If you feel unhappy with the services you are receiving then please either;

  • Talk to the person in Children’s Services you normally deal with
  • Write or talk to their manager
  • Write to the Head of Children’s Services at Social Service Headquarters, 117 Fairlee Road, Newport, Isle of Wight
  • Write to the Complaints and User Rights Manager at the Complaints and User Rights Office, 46 Sea Street, Newport, Isle of Wight, PO30 5BL or telephone the office on 01983 533289. 




Page last updated on: 19/02/2002