Kerbside refuse collections


In April 2010 the way your rubbish is collected was changed
  • We switched to a fully kerbside collection for increased efficiency. This means that residents must place their waste and recycling out on the kerbside for collection by 7.00am on the morning of their collection day. This is in line with the service offered by councils across the UK.

What you should do
  • Ensure your waste is kerbside by 7am on the morning of collection day
  • Securely store waste prior to collection
  • Do not put waste kerbside before 6pm the night before your collection day.


Exceptions
  • Properties on the rural collection round are not affected by these changes. (Click here to check if you are on the rural collection round – not all properties on each area are included, please contact us to confirm)
  • Bulk collections from large wheelie bins hired from Island Waste are not affected by these changes.
  • Waste which is currently collected from properties with shared, designated, and accessible bin store areas (e.g. flats, and shared occupancy buildings) will see no change in service. 

What is kerbside


The location of kerbside is generally defined as the location where the pavement meets the road, as in example 1.

For other circumstances which confuse this, please refer to these other examples for the correct location to leave your waste. If you are still unsure please get in touch. We may conduct a site visit to identify the correct collection location.
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Unadopted roads: If the unadopted road is too narrow for the refuse vehicle, waste should be placed kerbside at the nearest accessible point – this may be a wider section of the unadopted road, or the main highway.
Shared bin stores: Properties with shared, designated, and accessible bin store areas (e.g. flats, and shared occupancy buildings) will see no change in service.


Assisted Collections
If you have difficulty moving your waste and / or recycling to the kerbside please contact us as you may be entitled to an assisted collection.
  • You can read the assisted collection policy here.
  • You can download the form to apply for an assisted collection here

Please explore the rest of our waste and recycling pages for more information on waste minimisation and recycling.



Page last updated on: 12/09/2011