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Implementing Electronic Government

Introduction

In 2001, the government asked every council in England to prepare a paper describing how they intended to progress the national e-government agenda. That paper was known as an Implementing Electronic Government (IEG) Statement and councils which produced a satisfactory statement (including the Isle of Wight Council) were awarded a grant of £200,000 towards the cost of implementation. Since then, a further three IEG statements have been submitted, showing progress towards e-government. The IEGs of 2002 and 2003 (IEGs 2 and 3) were also successful in releasing funding from Central Government.

The fourth such progress report (IEG4) was submitted in December 2004, and, along with all other Local Authorities statements, will be assessed by Central Government before funding is released later this year.

The aim of the statements is to:

  • summarise progress on the e-government agenda over the last year
  • demonstrate that the key elements of the draft national strategy are being taken into account in local plans
  • describe the Council's vision for the future and the contribution that e-government will make towards this
  • describe the work that is being planned and carried out on the e-government agenda
  • demonstrate that the Council has a realistic approach to e-government and is taking the agenda forward

The Statements have been approved by the Leader of the Council and by elected members and have the full support of the senior management team.

Although it is called Implementing Electronic Government, it isn't really about computers, it's about how Council services to the public will be improved by using Information and Communication Technology (ICT) sensibly and appropriately to improve all council services, making them joined up, accessible, and able to be used by people with access to technology such as computers (emails and the web), mobile phones (text messages) and digital TV. The goal is to ensure that 80% of our customers have all their enquiries dealt with at the first point of contact, whether that's through a phone call to our Council call centre, face to face at one of our customer service centres, or on the web. That's quite a challenge, but the council are committed to improve services, and to use technology efficiently to help do this. Examples of these improvements are making planning applications available on-line, and online payments.

You can read this year's submission and previous successful submissions at the links below.

pdf icon  Implementing Electronic Government Statement (IEG1)

pdf icon  Implementing Electronic Government Statement (IEG2)

pdf icon  Implementing Electronic Government Statement (IEG3)

 pdf icon  Implementing Electronic Government Statement (IEG4)