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Service Standards


Environmental Health work is carried out by suitably qualified and experienced officers only. All officers have either obtained recognised qualifications or are working towards them.

We aim to:
  • Respond within 3 working days to requests for service, notifications of reportable H&S incidents and infectious diseases.
  • Respond to consultations within 10 working days.
  • Resolve complaints or investigations within 8 weeks of receipt
  • Produce correspondence following inspections or investigations or in response to communications to ourselves within 10 working days
  • Ensure that all complainants details are, unless otherwise agreed, kept confidential
  • Advise you of the outcome of our investigation and any action taken
  • Provide help and advice

Customer Feedback:

If you are dissatisfied in any way with our services or have suggestions on how we might improve it you can use the online form: http://www.iwight.com/surveys/EHCustomerEvaluation/

Alternatively you can write to Warren Haynes Environmental Health Manager or telephone him on 01983 823150.

All complaints will be investigated in accordance with the Council’s complaints procedure or consider your suggestion and respond to you.

Warren Haynes
Environmental Health Manager
Chartered Environmental Health Practitioner
Email : warren.Haynes@iow.gov.uk
Tel: 01983 823150 (6151 Internal)
Fax: 01983 529804
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