CUSTOMER SATISFACTION

On completion of a Building Regulation application we send a Customer Satisfaction Survey to our customers asking them to comment on the service they have received. This survey has been running for a number of years and the results consistently show positive feedback.

In 2008, in-line with changing requirements from Government, our survey was amended and a number of new questions introduced. We are now in a position to report our data quarterly.

This section contains the results of customer satisfaction surveys for the year 2011/12. The data for previous surveys can be viewed in the historical section.

Surveys undertaken in the fourth quarter of 2011/12 (Jan 12 – Mar 12) received the following responses:

“Keep up the good work.”

“Mr Stevens was very responsive throughout the whole of the project and any enquiries or questions if needed resolving were quickly dealt with in a very efficient and professional manner.”

“The attitude of Mr Stevens was friendly at all times but I was never in any doubt that what I was being instructed to do had to be adhered to. This created a mutual respect and a good professional rapport.”