CUSTOMER SATISFACTION

On completion of a Building Regulation application we send a Customer Satisfaction Survey to our customers asking them to comment on the service they have received. This survey has been running for a number of years and the results consistently show positive feedback.

In 2008, in-line with changing requirements from Government, our survey was amended and a number of new questions introduced. We are now in a position to report our data quarterly.

This section contains the results of customer satisfaction surveys for the current year (2010/11). The data for previous surveys can be viewed in the historical section.

Surveys undertaken in the second quarter of 2010/11 (Jul 10 – Sept 10) received the following responses:

“Very easy to talk to about the building regs, and gave helpful advice.”
“Tony Stevens was very helpful during the whole process, and was very patient whilst I sorted out some of the problems that occurred.”
Always on time and very prompt to give appointments.”
“A very professional service.”
“I was very satisfied with the staff and the overall service.”
“David Frohnsdorff was particularly helpful and courteous in all dealings.”
“Peter did an excellent job. Really added value. Thanks so much for all your help and advice.”