Trading Standards - Consumer Advice

Resolving a Problem

Consumer Advice

Consumer advice is available by phone from Citizens Advice Bureau’s Advice Line service by telephoning 03454 04 05 06 or alternatively you can make an enquiry regarding your consumer rights by completing an online form.  To access the form, please click here.

We are notified of all of the consumer advice that the Consumer helpline provides relating to an island consumer or business.  If Citizens Advice believes that the enquiry should be referred for further action, e.g. a consumer requires assistance with writing letters or the complaint is of a criminal nature, the case will be referred to us where the Duty Officer will respond.

To find out more about the Citizens Advice Bureau and to visit their website, please click here.

Consumer Advice Guidance Information

Carrier Bags

The law now requires large shops in England to charge 5p for all single-use plastic carrier bags. Charging started on 5 October 2015.

We want to reduce the use of single-use plastic carrier bags, and the litter they can cause, by encouraging people to reuse bags.

Large businesses need to charge for single-use plastic carrier bags. This applies to retailers who have 250 or more employees. Smaller businesses can also charge on a voluntary basis if they wish. Whether or not a shop must charge for bags depends on the size of the company that runs the shop, not on the size of an individual branch.

There are some cases where you won’t be charged for a bag:

  • If the bag is paper bag.
  • Shops in airports, or on board trains, aeroplanes or ships do not charge you for single-use plastic carrier bags.
  • Bags only containing certain items, such as unwrapped food, raw meat and fish where there is a food safety risk, prescription medicines, uncovered blades, seeds, bulbs and flowers, or live fish.

Go to the 'Links' tab above and follow the link to the Governments advice page on this subject.

Car Buying Guide

Buying a car, no matter what the price, it will always be about getting the best you can for the money you have.  But do you know what the actual cost is and will you be able to afford all the essential extras?  To read our guide, please click here (PDF, 191.83KB, 2 pages).

When you buy goods or services the law gives you consumer rights.  These protect you from being treated unfairly by a trader.  You may have received poor service or you may want to switch energy suppliers or cancel a contract,  the Citizens Advice Bureau offer self-help advice from their Advice Guide on a wide variety of issues complete with help writing letters and taking legal action.  To visit their website and view the advice guides, please click here.

Get Safe Online

Get Safe Online is a website that is a unique resource providing practical advice on how to protect yourself, your computer or mobile device and your business against fraud, identity theft, viruses and many other problems encountered online.  It contains guidance on many other related subjects too including performing backups and how to avoid theft or loss of your computer, smartphone or tablet.  Every conceivable topic is included on the site including safe online shopping, gaming and dating so, now you really can stay safe.  To visit the 'Get Safe Online' website please click here.


SAFERJobs was set up by the Metropolitan Police in 2010 and provides free, expert advice to job seekers during (or after) the job search in order to prevent the growing issue of job scams. In 2014 The Daily Telegraph listed job scams as one of the top ten scams to watch out for.

The website has useful information for people when they are looking for work online and the possible scams they might encounter. It includes practical advice about job searching online and also what to do if you think you have encountered anything ‘dodgy’.

How does it work?

Job seekers can get information on how to stay safe during the job search as well as contacting SAFERjobs to ask for assistance during the job search, or to report fraud after the event. Where the scam report is received before fraud has occurred, SAFERjobs will advise the job seeker on how to stay safe. Where the scam report is after the fraud has taken place, SAFERjobs will follow this up and respond to the job seeker.

Go to to see what help and advice they can give you.