Trading Standards - Consumer Advice

Resolving a Problem

Consumer Advice

Consumer advice is available by phone from Citizens Advice Bureau’s Advice Line service by telephoning 03454 04 05 06 or alternatively you can make an enquiry regarding your consumer rights by completing an online form.  To access the form, please click here.

We are notified of all of the consumer advice that the Consumer helpline provides relating to an island consumer or business.  If Citizens Advice believes that the enquiry should be referred for further action, e.g. a consumer requires assistance with writing letters or the complaint is of a criminal nature, the case will be referred to us where the Duty Officer will respond.

To find out more about the Citizens Advice Bureau and to visit their website, please click here.

Consumer Advice Guidance Information

Car Buying Guide

Buying a car, no matter what the price, it will always be about getting the best you can for the money you have.  But do you know what the actual cost is and will you be able to afford all the essential extras?  To read our guide, please click here (PDF, 191.83KB, 2 pages).

When you buy goods or services the law gives you consumer rights.  These protect you from being treated unfairly by a trader.  You may have received poor service or you may want to switch energy suppliers or cancel a contract,  the Citizens Advice Bureau offer self-help advice from their Advice Guide on a wide variety of issues complete with help writing letters and taking legal action.  To visit their website and view the advice guides, please click here.

Get Safe Online

Get Safe Online is a website that is a unique resource providing practical advice on how to protect yourself, your computer or mobile device and your business against fraud, identity theft, viruses and many other problems encountered online.  It contains guidance on many other related subjects too including performing backups and how to avoid theft or loss of your computer, smartphone or tablet.  Every conceivable topic is included on the site including safe online shopping, gaming and dating so, now you really can stay safe.  To visit the 'Get Safe Online' website please click here.


SAFERJobs was set up by the Metropolitan Police in 2010 and provides free, expert advice to job seekers during (or after) the job search in order to prevent the growing issue of job scams. In 2014 The Daily Telegraph listed job scams as one of the top ten scams to watch out for.

The website has useful information for people when they are looking for work online and the possible scams they might encounter. It includes practical advice about job searching online and also what to do if you think you have encountered anything ‘dodgy’.

How does it work?

Job seekers can get information on how to stay safe during the job search as well as contacting SAFERjobs to ask for assistance during the job search, or to report fraud after the event. Where the scam report is received before fraud has occurred, SAFERjobs will advise the job seeker on how to stay safe. Where the scam report is after the fraud has taken place, SAFERjobs will follow this up and respond to the job seeker.

Go to to see what help and advice they can give you.