How to Contact
The Isle of Wight Council wants to hear about your experience of our services. We deliver lots of different services to approximately 140,000 people who live on the Island. Whilst we aim to provide good services we realise there may be times when things do go wrong and you may not always be satisfied with the service you receive. You may also receive a service that was better than you expected. Your complaints, compliments and feedback are valuable to us; they can help us improve the services we provide to all our customers.
On this page you will find information on the different ways you can contact us.
The Isle of Wight Council is the one island authority that co-ordinates all of the council services on the Island. Our telephone network links all of the main council offices via one call centre.
Call Centre (01983) 821000
Emergency Contact Numbers can be accessed here .
Childrens Services contact information can be accessed here.
To email the Call Centre please use firstname.lastname@example.org
To email a service please click here and search our full list of AZ council services. Once you have found the service you need, click the contact tab and use the message to service option to send an email.
Making a complaint
You can now submit a complaint online about any of our council services search our full list of AZ council services here. Once you have selected the service you need to complain about, click the contact tab and select the option: make a complaint about this service.
To make a complaint about Adult Services - online please click here .
To make a complaint about Children’s Services - online please click here.
To learn more about the Isle of Wight Councils complaint process please read the following documents:
Complaints policy - click here (PDF, 694KB, 15 pages).
Unacceptable Behaviour Policy – click here (PDF, 303.09KB, 12 pages).
Making a Freedom of Information (FOI) request
You can now submit an FOI request directly to any council service by searching our full list of AZ council services here and click the contact tab and use the submit a freedom of information request.
To learn more about freedom of information requests and how the council processes them please click here.
If you experience a technical problem or have any feedback concerning this website please complete the form available here.
If you wish to visit the council offices in person, please go to the main reception in County Hall at the following address:
Newport Help Centre,
Isle of Wight
We are open:- 08.30 am – 17.00 pm Monday – Thursday 08:30 am – 16:30 pm Friday.
Help Centres deal with enquiries about a wide range of council and other public related services in convenient location across the island.
Write to Us
If you wish to write to a council service please click here and search our full list of AZ council services for their contact details, the postal addresses can be found within the contact tab for each service.