Adult Social Care - Paying for Care

Frequently Asked Questions for this Service

Question: How is my contribution worked out?

Answer: We work out how much you should pay towards the cost of your services by adding together income from all sources and taking away the value of your various allowances.

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Question: What if I don’t want to disclose my finances?

Answer: If you do not wish to disclose your financial information, you will be asked to sign the part on the front section of the form agreeing to pay the full cost of the service.

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Question: Do your staff carry identification?

Answer: All of our staff carry identification cards with them, so please check this before allowing anyone into your home.

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Question: What papers will the Visiting Officer need to see when calculating my income and savings?

Answer: It would be helpful if you could have the following information available for the Visiting Finance Officer:

Income
- National Insurance Number
- Benefit information e.g. State Pension, Income Support, Wages etc.
- Notification of Private (Occupational) Pension

Savings
- Building Society books
- Bank Statements
- Details of stocks and shares e.g. TESSA, PEP, ISA etc.
- Any other financial investment

Expenditure
- Rent / Mortgage details
- Council Tax
- Extra costs of disability

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Question: Can I have someone with me at the visit?

Answer: You may have a member of your family or a friend present at the time of the financial assessment if you wish. If someone has an Enduring Power of Attorney or is a Benefits Appointee for you, we will need to speak to them about your finances.

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Question: What happens at the visit?

Answer: Once the financial statement has been completed, you (or your representative) will be asked to sign the form. You will be given an Advice on Charges leaflet for your information. Any information given will be treated in the strictest confidence.

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