Council Tax

Citizens Access Portal

Service Update:

Due to essential maintenance to our core IT system, this work will impact on the availability of the Citizens Access portal which is used by residents to undertake a large number of Council Tax enquiries online 24/7. 

The Citizen Access Portal will not be available on Friday 5th February 2016.

Service will be restored as soon as possible but in the mean time if your enquiry is urgent please send a 'Message to this service’ using the form available from the 'Contact' tab above or phone us on 01983 823901

You can access your Council Tax account via the Isle of Wight Citizens Access portal to do the following:

  • Register for Council Tax, click on Council Tax Notification.
  • Report a change - use the unique On-Line Access Code shown on your most recent bill (PDF, 298.96kb, 1 page) to view your payments and account balance, set up or amend a direct debit or notify us of a change, please click on Account Details.

  • Make a property enquiry - check your council tax banding charges by clicking on Property Enquiry.

Please Note: you can save your answers and return to complete the notification within 28 days, after which the information will be deleted.

Notification of changes retrospectively or in advance of 30 days cannot be actioned by Citizens Access.  Please telephone 823901 for advice.

Validation Process

Please note - you will not be able to view your council tax account details without correctly inputting the following information:

Full Name - your name as it appears exactly on your council tax bill.

Your Online Access Code - This is shown at the top of your bill. Note: Each time we issue you with a bill the online access code changes, so check you are using the latest code.

Contact Details - the last three digits of your bank account if you pay by Direct Debit, or the last three digits of any telephone number you may have supplied.