Supporting People

About

Supporting People logo

Supporting People is a programme that funds housing related support services. To get help from Supporting People, a person would need to speak to someone like their care manager or health worker. This person would then decide if Supporting People help is needed, and if it is will complete a referral form.

The Supporting People team at the Isle of Wight Council are responsible for the commissioning and monitoring of housing related support services on the Isle of Wight. Providers of support services vary; some are housing associations, registered charities and advice agencies. Providers are paid to provide housing related support to people on behalf of the Council.

Services can be accommodation based, for example hostel accommodation and refuges where support is provided on site to residents, or they can be floating support services where a support worker goes to a person's home to support them. 

Services provided are housing related support which can include:

  • Assistance in claiming benefits.
  • Help with sustaining a tenancy.
  • Help with neighbour issues.
  • Help with the safety and security of your home.
  • Help with learning domestic/social skills.
  • Advice on home improvements.
  • Support with moving to independent accommodation.

People who are vulnerable may be able to get housing related support this includes:

  • Homeless people.
  • Older people.
  • Young people at risk. 
  • People who are blind, partially sighted or hard of hearing.
  • Teenage parents.
  • People escaping domestic violence.
  • People with a drug or alcohol problem.
  • People with learning or physical disabilities.
  • People who have recently come out of prison.
  • People with a mental health problem.

 

Privacy Notice

The Isle of Wight Council, as data controller, will process your personal information in accordance with the Data Protection Act 1998.  The council’s Data Protection Officer is Helen Miles and can be contacted by email to: information@iow.gov.uk  or by letter to, County Hall, High Street, Newport, IW, PO30 1UD.

The personal details provided by you may be shared and verified with other departments within the Council for the recovery of any debts owed to the Council, to prevent homelessness, for providing assistance in relation to sustaining accommodation and maximising claimants’ income, and for identifying and providing for support needs. The departments include Council Tax, Benefits, Strengthening Families, Adult Social Services, Children’s Social Care, Housing Renewals.

Your information will be used so that we can process your request for assistance with housing related support.  Data protection law describes this legal basis as necessary for compliance with a legal obligation.

The Council may also be required to disclose personal information to third parties (such as the Police or Department for Work and Pensions) for the purposes of preventing or detecting crime or apprehending or prosecuting offenders. 

The Council is under a duty to protect the public funds it administers, and to this end may use application information for the prevention and detection of fraud.  It may also share this information with other bodies responsible for auditing or administering public funds for these purposes.

We will keep your personal data for as long as we are required to do so under relevant legislation or in accordance with our operational requirements.  View our retention schedule .

For further details on how your information is used; how we maintain the security of your information; and your rights, including how to access information we hold on you, and how to complain if you have any concerns about how your personal details are processed, please view the Isle of Wight Council privacy notice or email: information@iow.gov.uk.