Local Offer

How to use the Local Offer and Feedback

The Isle of Wight Local Offer is intended to be much more than just a directory.  Its aim is to help you find the material that you are looking for or to sign post you to somebody who can provide you with additional information or answer any questions that you might have.

Most importantly the Local Offer is intended for you and will be shaped by you.  If you have comments or feedback you want to give us on what is or is not included then please click here and email using the 'Send a message to this service' tab.

To help you use the IW Local Offer site and get the best out of it we have provided these guidelines which we hope you will find useful. 

Please click here (PDF, 3.40 MB, 30 pages) to view the guidelines. They include further information on features we hope you will find useful including:

  • Altering the font size.
  • Symbols
  • Searching the Articles, Directories and Frequently Asked Questions (FAQs).
  • Creating a book (of useful Articles and Directory items, which you can chose to print or save to your computer).
  • Rating a page and feeding back your comments (for the webpage and the service).
  • Contacting us.
  • Using the Glossary.

Please let us know if you have any suggestions that will help us to improve your experience when using the Isle of Wight Local Offer website by getting in touch with us via the 'Contact' tab above.

Local Offer - Feedback

To view our Local Offer report for 2014/15 please click here (PDF, 236.55KB, 7 pages).

We welcome your feedback and over the last year (Sept 2014 - August 2015), we have selected some of your emails and direct comments from our feedback boxes on the Local Offer and the services they provide. To view the feedback, please click here (PDF, 235.54KB, 5 pages).

Over the last year (Sept 2015 - August 2016), we have selected some of your emails and direct comments from our feedback boxes on the Local Offer and the services they provide.   To view the feedback please click here (PDF, 491KB, 9 pages).

Over the last year (Sept 2016 - August 2017), we have selected some of your emails and direct comments from our feedback boxes on the Local Offer and the services they provide.   To view the feedback please click here. (PDF, 303.27 KB, 6 pages).

Information Advice and Support Service - Feedback

To meet the statutory requirements of the Children and Families Act 2014 this service changed its name from Parent Partnership and is now known as the Special Educational Needs and Disability Information Advice and Support Service or SEND IASS for short. The name was the preferred choice of parents who responded to a survey conducted by Parents Voice through their Facebook page.

  • To view their annual report for 2014-2015 please click here (PDF, 244.45KB, 9 pages).
  • To view their data survey for 2015 please click here (PDF, 158.43KB, 34 pages).

The Local Offer is now linked to the Facebook page for the Family Information Zone (FIZ) where further information and sign posting can be found.

Feedback process

We have devised a system to capture feedback for the SEND Local Offer. The feedback process can be activated in several ways:

  • Email direct to Council/CCG/NHS Officers
  • Email via our service providers
  • Email via the Local Offer (www.iwight.com/localoffer)
  • Feedback on the pages of the Local Offer via the star rating
  • Telephone calls
  • Formal complaint/compliment process

In order to capture this feedback in one place the following documents have been devised: