Council Tax

Frequently Asked Questions for this Service

Question: How can I pay the Council Tax?

Answer: There are a number of ways in which you can pay your council tax.

•Direct Debit is the easiest way and there is now an option to pay this over 12 months instead of 10 which needs to be requested in writing.

•You can also take your council tax bill to any Paypoint outlet or Post Office where the barcode on the bill can be scanned and the necessary payment made.

•You can also pay your Council Tax on line through iwight.com and via 24 hour telephone automated payment system on 0207 1381970. The payment line is open seven days a week

•You will need to telephone the council tax team on (01983) 823901 8.00am to 6pm Monday to Friday if you would like a card to use at the post office, or if you want to set up a Direct Debit.

•Libraries - You can make your payments at Ryde, Freshwater, Cowes, Sandown, Ventnor and Newport Library using their self service kiosk. All you need is your account reference number and your debit or credit card. Select the ‘My Community’ option on the kiosk, input your account reference number and enter the payment amount using your debit or credit card.
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Question: How do I notify you of a change of address?

Answer: You will need to complete a change of address form which is available from our website, please see link below, or you can write to the Revenues and Benefits Service, Civic Centre, Sandown, PO36 9EA or by email at council.tax@iow.gov.uk - Related Link

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Question: My direct debit bounced this month can you just take two payments next month?

Answer: Normally we would write and ask that the account is brought up to date by return. However in certain circumstances we may be able to take two payments the following month. Council Tax legislation dictates that 14 days notice is given to customers before requesting an instalment. - Related Link

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Question: Why do you need to know where I work to make an arrangement on my Council Tax debt?

Answer: This allows the council to instigate an attachment of earnings if you default on the arrangement. - Related Link

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Question: I am the sole owner of my property, and although my partner lives with me, why do their names need to be included on the bill?

Answer: Both parties are jointly liable for the Council tax and therefore both names must appear on the bill.
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Question: I have been in hospital for the past 2 months can I have a discount?

Answer: As the property would remain your main residence and there remains an intention to return to the property no discount is applicable . - Related Link

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Question: I have just had a large extension put on my house, does that mean my Council Tax band will increase?

Answer: That will depend on the valuation officer who will need to determine whether or not the extension has increased the market value of your home significantly enough to increase the banding. This will normally only occur when the property is sold. When a property is improved, legislation prevents the VOA from increasing the existing band until there is a relevant transaction which means that the property has been sold as a freehold, or a lease for a period of 7 years or more has been granted. - Related Link

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Question: My direct debit is due to come out tomorrow, can you stop it for me?

Answer: You must contact your bank immediately to arrange this as the request for payment has already been processed by our office. - Related Link

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Question: Will a liability order affect my credit rating?

Answer: Not normally, although some companies may take this into account when considering an application for credit. It does not appear on the County Court register.

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Question: How do I appeal against my Council Tax band?

Answer: You need to contact the Valuation Office as they are responsible for setting rateable values and dealing with appeals. You can go to the Valuation Office website to make an appeal, see link below, or they can be contacted on telephone number 03000 501501 or by Fax 03000 504370 - Related Link

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Question: What happens if I don't pay as instructed on a reminder or final notice?

Answer: When you fail to pay a reminder or you do not pay on the final notice, we will apply to the magistrates court requesting them to issue you with a summons for non-payment of council tax.

The balance including costs must be paid before the court (this will be shown on the summons) to stop us from applying for a liability order. Further cost will be added to your account once the liability order has been granted by the magistrates.

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Question: Why have I been sent a Final Notice for my Council Tax?

Answer: Two reminders have already been issued in a tax year and further instalments have not been paid, or your account has ceased and the final payment has not been made. The right to pay by instalments has been lost and the full amount is now due. To avoid an issue of a summons the amount on the final notice must be paid within seven days. If you have difficulty in making the payment, please contact us.

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Question: If there is a resident who is defined as severely mentally impaired is there a reduction on the Council Tax?

Answer: This is dependant on the number of adults over the age of 18 living in the property. An application form must be completed by a registered medical practitioner confirming severe mental impairment of intelligence and entitlement to Incapacity Benefit, Attendance Allowance, Severe Disablement Allowance, Care component of Disability Living allowance (highest rate), an increase in the rate of disablement pension, disability working allowance, an unemployability supplement, a constant attendance allowance, income support that includes a disability premium.

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Question: If there is a person resident who is an apprentice is there a reduction on Council Tax?

Answer: This is dependant on the number of residents over the age of 18 in the property. Proof they are employed to learn a trade, business or profession and are undertaking a qualification accredited by qualifications and curriculum authority is required and proof of salary which is no more than £195 a week

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Question: My relative has passed away what happens to their Council Tax?

Answer: Whilst the property is in probate and is empty there is an exemption. If the property was rented an exemption can be given for up to one month to allow the property to be emptied. To advise of the details please telephone 01983 823901 or email Council.tax@iow.gov.uk If there is any credit on the account it can be refunded to the executors.

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Question: How can I find the Council Tax Band and Charges for where I live?

Answer: You can find the Council Tax Band for you property by visiting the Valuation Office Agency website at http://www.voa.gov.uk/

If you know the property band of your house you can find out the Council Tax Charges for where you live by clicking the link below. - Related Link

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Question: What is a Liability Order and what powers does it give to the court?

Answer: A liability Order provides us with extra powers in which to recover the money that is due to the Council. We can look at setting up a payment arrangement, deduct money from your earnings, deduct money from your income support or jobseekers allowance or instruct bailiffs to act on our behalf.

When a Liability Order has been granted by the Magistrates Court, it means that the court are satisfied that we have followed the correct procedure for requesting payment of Council Tax and that a balance remains on the account.



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Question: How do I request a refund?

Answer: You will need to contact the Council Tax office in the first instance. If you are the only named liable person on the account a refund can be processed, or you can request a transfer of any credit to another Council Tax account.

If there is more than one liable person on the account a form will be issued which must be signed by all liable parties to indicate how the refund should be paid and to whom.

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Question: I have split up with my partner, what do I need to do to get a Single Person Discount?

Answer: If you are the sole resident over the age of 18 in the property and you provide details of when and where your partner has moved to, you can apply for a 25% discount. Please visit our webpage 'Citizens Access Portal' where you will be able to access your council tax account and report any changes.

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Question: What happens if I cannot afford to pay the summonsed amount before the court date?

Answer: We will consider a payment arrangement, however this will be inclusive of liability order costs. Please complete the online Payment Arrangement Request application, from the 'Do it Online' tab or contact us to discuss your payment proposal.

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Question: Why have I been charged a penalty of £70?

Answer: Penalties of up to £70 may be imposed by the authority where changes are notified outside of the 30 day period to notify the authority of a change in circumstances. To report a change in circumstance you can either contact the council’s benefit department by telephone, email or in writing to Council Offices, Broadway, Sandown, PO36 9EA


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Question: I have Local Council Tax Support pending, do I have to pay my rent and/or Council Tax bill?

Answer: Yes, you will need to continue to pay your rent and/or Council Tax bill as there is no guarantee that benefit will be awarded. If you have concerns over your ability to pay, it is important that you discuss with your landlord and council tax department as soon as possible. - Related Link

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