Household Waste and Recycling

Frequently Asked Questions for this Service

Question: I have a condition which means that I am occasionally unable to present my bags/bin. Can I have an assisted collection?

Answer: If this is due to a condition or infirmity that meets with the standard criteria for an assisted collection then you will be entitled to an assisted collection. We ask that the council is informed if the service is no longer required.

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Question: I have a family member who is disabled, are we entitled to an assisted collection?

Answer: The assisted collection service will only be provided if there is no person over the age of 18 years who is fit and able to present the waste at the presentation point.

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Question: How many bags of waste can I fit in a gull-proof sack?

Answer: This, of course, depends on how full the sacks are but the gull proof sack fits aproximately four 40 litre black sacks/recycling bags in.

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Question: I have a dog which is kept in the garden, can I have an assisted collection service?

Answer: We ask that dogs are not left to roam free on the day of collection to ensure that our collection staff are not put at any risk whilst collecting waste from your property. We reserve the right not to enter a property where a dog has unfettered access to collection staff.

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Question: The lid/wheels have fallen off my caddie, green bin, can I have a repair or replacement?

Answer: One replacement waste container will be provided if lost or broken through reasonable use. Repeated requests for receptacle replacement where unreasonable use is suspected, or where reasonable steps to avoid theft have not been taken, or where receptacles are being used for the task for which they have not been designed, will be charged to residents. Residents can present clear or white plastic bags for recycling and a maximum of 2 standard black bags of waste until a replacement bin arrives. This will be delivered within 7 operational days from request.


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Question: I am not able to present my bags/bin at the presentation point. Can I have an assisted collection?

Answer: You will need to complete the assisted collection application form, by phone or online. Council Officers will carry out checks to validate applications. Once your application has been received along with any necessary supporting documents it will be processed and authorised by an Officer. If approved, the assisted collection will commence within two weeks.
Residents accepted for the Assisted Collection Service will be informed in writing of the Assisted Collection Procedure.


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Question: I require an assisted collection but do not wish to be subject to a random check by Council officers on my suitability. Is this necessary?

Answer: Yes, this is necessary. Unfortunately some people abuse the assisted waste collection service and request it when it is not required. In order to minimise this misuse of the service, which costs the Council and the Council Tax Payer more money, we undertake occasional doorstep checks to ensure that those receiving the service actually need it.

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Question: I lock my garden gate for security reasons, can I give you a key to access my bin/bags?

Answer: No, we cannot hold keys for private properties.

If you receive an assisted collection our collection staff must have free access to the waste.

If your waste bags or bin is not readily accessible it will not be collected, the driver will record the reason for the non-collection and we will not be obliged to return for it.

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Question: The collection staff currently collect our bins from their storage point, we think a previous resident may have had an assisted collection. How can I stop this?

Answer: Please inform us using the contact us tab above. We will discontinue the assisted collection.
Please present you waste in the appropriate container/bag at the edge of your property on the normal collection day


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Question: I operate a small business from home, I produce a small amount of waste from the business. Am I OK to put this in my domestic black bin/bags?

Answer: No, all business waste requires a commercial collection to be set up.
Under the Waste (England and Wales) Regulations 2011 (and subsequent amendments) all businesses have a ‘Duty of Care’ to store their commercial waste (including recycling materials) safely and securely and arrange for this to be collected by a registered waste carrier for reuse, recycling or disposal via a suitably licenced facility.

You should obtain a waste transfer note from the collections company to demonstrate your compliance with this obligation.


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Question: I live above a shop, where should I present my bin/bag?

Answer: All waste, recycling and food caddies should be presented at the kerbside by 7am on the day of your scheduled collection.

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Question: I live in a terraced property, where should I present my bin/bag?

Answer: All waste, recycling and food caddies should be presented at the kerbside by 7am on the day of your scheduled collection.

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Question: Can I present a bag of recyclables next to my recycling bin if I have too much recyclable waste to fit in the bin?

Answer: On recycling days a reasonable excess of Recyclable waste only will be collected if suitably presented in a clear or white sack (collection staff must be able to ascertain that the waste is recyclable).

If recyclable material is presented incorrectly it may not be collected and an advisory sticker/ leaflet will be given and a record of this will be made on the system.



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Question: Will you continue to issue the recycling bags?

Answer: From 31 January 2016 householders will no longer be issued with recycling bags by the Authority.

Householders wishing to bag their recycling materials must use clear or white sacks provided by themselves.

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Question: I live on a private road, unadopted or unsurfaced road, will my waste be collected as normal?

Answer: Waste will be collected from households listed on the Council Tax register that are situated on roads if:
• There is no physical barrier to accessing a property’s agreed presentation point
• There are no permissions, fees or covenants required to access the property
• The access road is sufficiently wide, suitably surfaced and maintained to allow safe passage of collection vehicles and crews

Where these criteria are not met, the Amey collection crews may not collect waste from the kerbside or the edge of the property.

Residents of affected properties will be required to present their waste at a point which our vehicles and crews can access in a safe manner. This may be the point at which an unsurfaced road meets the public highway. Communal containers may be appropriate for these locations and residents can request that the Service Provider carries out an assessment of the presentation point on behalf of the council.

To request a site vist to your road please contact us using the contact us tab above.

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Question: My bin has gone missing and I had a decorative transfer on it. Will you pay for a new transfer along with my new bin?

Answer: No, the council is not able to replace stickers, transfers, markings or other decoration/adornments.

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Question: There is an able bodied person, over the age of 18, living at the address but they are not always around to put the bin out in line with the “not before 19:00, not after 07:00” policy. Can I have an assisted collection?

Answer: It may be possible, subject to an assement of your individual needs. Please contact the Waste Service using the tab above to request an assisted collection and a site visit to discuss your circumstances.

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Question: My road has been closed due to highway instability, roadworks, utilitiy works etc, will you still collect my bins?

Answer: If the road is sufficiently wide, suitably surfaced and maintained to allow safe passage of collection vehicles and crews we will collect waste. Amey is not able to risk the safety of our staff, the public or damage to vehicles or property in order to make a collection.

If Amey are unable to collect from your road due to a road closure, Amey will return as soon as the road is open to collect your waste.

Where a section of the highway is inaccessible due to road works residents should present their waste at a point which is safely accessible to our crews.
If a resident receives an assisted collection our crews will endeavour to make this collection from the resident’s property.

Waste will not be collected from households situated on Closed or Unsurfaced Roads. Householders are required to present their waste containers at the end of the road where it meets the ‘open’ public highway. We may be able to provide larger communal containers for these locations and householders can apply for the Service Provider to carry out an assessment on behalf of the council.


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Question: My bin has gone missing, can I present waste in bags until a replacement is delivered?

Answer: Residents can present Recycling in clear or white plastic bags for recycling and residual waste in black bags until a replacement bin arrives.

If your council provided bin has gone missing or has been stolen please contact us using the tab above or call 823777 to request a new bin.

Replacements will be delivered within 7 days from request.


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Question: There are fewer than 6 people in my family but a householder has a medical condition that means we produce lots of non-recyclable waste, can I have a weekly collection of clinical waste?

Answer: A larger or additional bin can be requested if a resident produces in excess of 2 black bags of non-infectious clinical waste per week. To apply for a weekly collection contact the Waste Service using the 'contact us' tab above or by calling 823777.

Eligible residents will need to provide full names and very brief details of any medical conditions resulting in excess waste.


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Question: You have delivered a black bin to my property but I can’t use it because I am infirm/disabled etc, can it be removed?

Answer: Please contact the Waste Service to discuss your individual needs, you may be eligible for a free assisted collection service. Contact us using the contact us tab above or by calling 823777.

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Question: I live alone and have broken my leg/arm etc (short term condition). Can I have a temporary assisted collection?

Answer: Yes, if the injury/condition prevents you from presenting your waste. Please contact us using the tab above or call waste services on 823777 to apply for an assisted collection.



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Question: I visit an elderly friend/relative/neighbour and present their bin on bin day and return it to its storage point. Is this person entitled to an assisted collection?

Answer: If a resident is unable to bring their waste or recyling to the kerbside due to a physical impairment they may be eligible for a free assisted collection service. Please call us on 823777 or use the contact us tab to request further information or apply for an assisted collection service.

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Question: I presented my waste/recycling container this morning but it has not been returned. Can I have another one?

Answer: You can request a replacement receptacle by completing the on-line form on iwight.com or by calling 823777.

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Question: Will you collect clinical waste from inside my property, I cannot lift it out of the door?

Answer: No, our operatives are not insured to enter dwellings.

If you are physically unable to set out your waste for collection please contact us using the contact us tab above or by calling 823777 for advice.

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