Responding to Emergencies

Specialist Rescues

The Fire and Rescue Service also provide specialist response such as:

Road Traffic Accidents

If a person becomes trapped, for example in a road traffic accident or in a lift DIAL 999 and ask for FIRE. Our skilled firefighters, using the latest equipment, will be sent to help you. All our firefighters are trained in first aid and through working closely with other services keep distress to a minimum.

Animal Rescue

If you believe a small animal, such as a pet or bird is trapped, please contact the RSPCA in the first instance on 0300 1234 999. 

If you believe a large animal is trapped, i.e. livestock, DIAL 999 and ask for FIRE. We will obtain advice from the RSPCA and if the animal is in distress we will immediately send for our animal rescue unit to assist. Our specialist-trained personnel will handle any rescue with compassion.

Water Safety

The public perceive the Fire Service as the prime rescue service across a wide range of hazardous situations, including water related incidents.

It is the policy of Fire and Rescue Services (FRS) to mobilise to all requests for assistance to save life, render humanitarian services and protect property.

Working near, on or in water is inherently hazardous.  Fire and Rescue Service personnel receive specialist training to enable them to operate safely in this environment.  Personnel who respond to support or assist in the rescue of those at risk from water are aware of the extreme hazards they are likely to be exposed to.

You should consider the following when deciding whether it is safe to swim:

  • Cold Water Shock - The water is often a lot colder than you expect - which can make your body ‘seize up’ and be unable to move. Just because you can swim well in a warm watered pool doesn’t mean you’ll be able to swim well in cold water.
  • Do you know what is in or under the water surface?  There may be entrapment hazards, pollution etc.
  • Currents or water conditions - includes floods, unknown dpeths, ice, riptides, eddies etc.
  • Alcohol consumption - don't swim if you have been drinking.
  • Swimming competency - don't assume because you can swim in a pool that you can deal with the challenges of open water swimming.  Swim in safe areas, or where there is supervised or a lifeguard.

Other Emergencies

We are fully trained and equipped to assist with a range of emergencies. Some examples are:

  • Spillage of dangerous chemicals which endanger life or the environment
  • Aircraft emergencies
  • Train Incidents