Penalty Charge Notices (PCN)

Challenging your PCN

Stage 1 – Informal Challenge

If you wish to challenge the penalty, you need to submit the circumstances in writing (providing your full postal address) or by completing the online form by clicking here.

You should state your case clearly and provide any information that is relevant. Send in any evidence to support your claims - for example: receipts, photographs, or witness statements.

If sending correspondence by post, we recommend that you keep copies of what you have sent in and keep the originals in a safe place. You may wish to send them by recorded delivery.  The council will respond either accepting or rejecting your challenge.  Acceptance letters will be sent by email if an email address has been provided.  However, rejection letters will always be sent by post to enable the Council to establish an appropriate service date.

If your correspondence has been received within 14 days of receiving the PCN and the council rejects your challenge, you should be offered the chance to pay at the discounted rate.  If payment is not received within the given time, the full charge will be reinstated.

Stage 2 – Formal Representations

When a penalty charge remains unpaid, after a period of 28 days the Council may apply to the DVLA to ascertain the registered keeper details in order to serve a Notice to Owner.  The registered keeper is deemed to be the owner for the purpose of serving this document.

The Notice to Owner is sent to the person believed to be the owner, as it is the owner of the vehicle who is liable for any PCNs issued, irrespective of who the driver was. This is known as owner liability.  For further information on owner liability please click here. (PDF, 10.1KB, 1 page)

If you receive a Notice to Owner, you can complete the form to make formal representations to the council.  Alternatively, you may submit your representations to us by email here

The form itself details the statutory grounds on which a formal representation may be made click here. (PDF, 10.6KB, 1 page)  However, you may still make representations even if you don’t meet one of the statutory grounds stated.  The Council will consider whether there are compelling grounds or mitigating circumstances under which the Penalty Charge Notice should be rescinded.

You must make your representations within 28 days of receiving the Notice to Owner.  State your case clearly and provide any information that is relevant.  Send in any evidence to support your claims - for example: receipts, photographs, or witness statements. If sending correspondence by post, we recommend that you keep copies of what you have sent in and keep the originals in a safe place. You may wish to send them by recorded delivery.  

The council will respond either accepting or rejecting your representations.  Acceptance letters will be sent by email if an email address has been provided.  However, if the Council decide that charge should not be cancelled you will be sent a notice of rejection of representations.  You will also be sent an appeal form which would enable you to appeal to the independent adjudicator should you wish to do so.  These documents will always be sent by post to enable the Council to establish an appropriate service date.

Stage 3 – Appealing to the independent parking adjudicator

Appeals to the independent parking adjudicator may only be made if you have made formal representations to the Council, and you have received a notice of rejection of representations.

To find out more about the adjudication process, please click here. (PDF, 28.2KB, 4 pages)