General Parking Services

Frequently Asked Questions for this Service

Question: Which coins are accepted by the ticket machines?

Answer: The ticket machines will accept £2, £1, 50p, 20p, 10p, 5p coins. Up to 25 coins will be accepted in one transaction.
The machines will not accept copper or foreign coins.

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Question: Why do parking controls exist?

Answer: Most people would like to use their cars when they want to, park close to their destination and have a space outside their homes on return.
There is, however, too much demand for this type of use and just not enough space on the roads and in parking facilities to allow this to happen.
To many people, cars are the source of accidents; cars littering streets have a negative impact on the environment of residential streets; and traffic trapped in congestion causes severe pollution.
Consequently, the Council has adopted policies to control the use and the parking of cars throughout the Isle of Wight while still accommodating access to all the attractions of the Island and residential properties.



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Question: Will there be any increase in the number of blue badge holder parking bays?

Answer: There are no plans to increase the number of blue badge holder parking bays as part of the introduction of Decriminalised Parking Enforcement. The provision of blue badge holder parking is reviewed whenever changes are made to parking controls in the town. The blue badge holder parking spaces that currently exist will be more effectively monitored and enforced to ensure that only blue badge holders use them.

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Question: I have a "disabled badge" and all the disabled bays are full. Do I have to pay the normal tariff?

Answer: Check the tariff board carefully. In Off-Street car parks, you can park free of charge in one of the standard bays but you must adhere to the maximum waiting time that is displayed on the tariff board. A disabled badge and time clock must be displayed at all times.


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Question: The Council used to issue Medical Exemption permits to GP's to be displayed in their windscreens to allow parking on yellow lines etc in genuine emergencies without fear of being ticketed. This provision subsequently lapsed. Will the Council be re-issuing these permits?

Answer: The Council do not issue medical exemption permits for Doctors or Nurses.
Should a genuine emergency arise (not standard home calls) which result in a penalty charge notice being issued, a representation should be made stating the facts, along with any evidence of the emergency. (The Council will endeavour to be fair and sympathetic in such situations)


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Question: What is the cost of coach parking?

Answer: The cost of Coach parking is £3.00 between the hours of 8am to 6pm, and £10 overnight between the hours of 6pm to 8am.

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Question: Why are Yaverland Gates no longer locked overnight?

Answer: Yaverland Gates used to be locked and unlocked by the Councils cleaning contractors. The contract recently expired and it was decided that the locking/unlocking would not be put into the new contract and as such, the car park will remain open 24 hours.

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Question: If there is a vehicle parked in a disabled bay without a valid disabled badge displayed, who has enforcement powers?

Answer: If the on street disabled bay does not have a traffic plate, it is an advisory bay only. Our Civil Enforcement Officers do not have powers to enforce on the bays but that the Police have the powers (should they chose to use them) to issue a fixed penalty ticket for obstruction to anyone not displaying a blue badge.

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Question: Can I get a permit to park on the yellow lines outside my house or business?

Answer: There is no permit scheme as such that allows parking on yellow lines. However, you may apply for a Parking Dispensation for a location where alternative arrangements cannot be made for the following principal reasons:
Loading/Unloading where this activity is either normally prohibited or the permitted period is insufficient, or situations where alternative arrangements would be unsatisfactory. A dispensation does not permit ‘general’ parking’. It does not allow the vehicle to remain in the restricted/prohibited area once the dispensation purpose has been fulfilled. Dispensations are charged at £15 per vehicle per day.





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Question: Can you make a request for a dispensation or suspension for a loading bay?

Answer: No, a loading bay cannot be reserved. it should be available for any one to load and unload.

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Question: How do we signpost/reserve a suspended parking bay to inform other vehicles not to park there? How much notice is required?

Answer: We put suspension signs on cones advising of whats going on, with a notice time of 24hrs prior to suspension and we cone off the bay/s.

This costs £15.00 per bay, per day and 5 days notice is required. If another vehicle parks in the suspended bay it cannot be removed but a penalty charge should be issued.


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Question: How do we signpost/reserve a suspended parking bay to inform other vehicles not to park there? How much notice is required?

Answer: We put suspension signs on cones advising of whats going on, with a notice time of 24hrs prior to suspension and we cone off the bay/s.

This costs £15.00 per bay, per day and 5 days notice is required. If another vehicle parks in the suspended bay it cannot be removed but a penalty charge should be issued.


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Question: Why aren't the new parking tickets self-adhesive?

Answer: It is a sensible move by the Isle of Wight Council to install non-adhesive tickets in their ticket machines. Firstly, it is financially prudent, as it is worth bearing in mind that in this era of economic austerity for Local Authorities, non-adhesive tickets are less expensive; additionally, they are more environmentally friendly as only one piece of paper is required to produce the ticket as opposed to two. A ticket without glue will prolong the life of the printer within the machine, which in turn will reduce costs. Lastly, it should always be borne in mind that it is the responsibility of the motorist to ensure that the ticket is clearly visible as he/she leaves the vehicle.

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Question: How do I advertise on the back of pay and display tickets?

Answer: You should contact Paul Davenport at Adverticket on 01482 679608

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Question: Do you enforce parking regulations for vehicles parked across dropped kerbs?

Answer: If the dropped kerb is a vehicular crossover, parking regulations can be enforced at the request of the property owner. We cannot enforce otherwise, as the vehicle may belong to the resident who has the authority to cross/park in front of their dropped kerb. HOWEVER, if the dropped kerb is intended for pedestrian use, then parking regulations can be enforced at any time.

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Question: What do I need to do if I wish to park for longer than 24 hours in a Long Stay car park?

Answer: You will need to purchase separate tickets to cover the individual days you wish to stay for and display them on your dash board. Alternatively, you can purchase a Tourist Parking Permit for the duration of your stay.

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Question: Where are Coaches/Heavy Goods Vehicles permitted to park?

Answer: There are Coach/HGV parking areas in:
Coppins Bridge, Newport;
Quay Road, Ryde;
Fort Street, Sandown;
Atherley Road, Shanklin;
Spa Site, Shanklin;
Vernon Meadow, Shanklin;
Winchester House, Shanklin;
Botanic Gardens, Ventnor;
Dudley Road, Ventnor;
River Road, Yarmouth


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Question: Where are Coaches/Heavy Goods Vehicles permitted to park?

Answer: There are Coach/HGV parking areas in:
Coppins Bridge, Newport;
Quay Road, Ryde;
Fort Street, Sandown;
Atherley Road, Shanklin;
Spa Site, Shanklin;
Vernon Meadow, Shanklin;
Winchester House, Shanklin;
Botanic Gardens, Ventnor;
Dudley Road, Ventnor;
River Road, Yarmouth


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Question: What are the regulations for parking Trikes?

Answer: Motorcycles are permitted to park free of charge for an unlimited period, within any Isle of Wight Council pay and display area. This is under the provision that the vehicle is parked wholly within a designated parking bay.
Please note that free parking is restricted to pay and display areas only as there is no exemption for motorcycles parking within limited waiting or Resident Permit Holders bays.

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Question: Is it true car parking must remain free at Appley in Ryde?

Answer: No, this is not true. The existing council at the time purchased the land in 1945 and there are no covenants stating that car parking must remain free for the public


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Question: What pay and display car parks are free on certain days and times?

Answer: Since the implementation of the new parking order (The Isle of Wight Council (Parking Places) Order No 1 2014), there are no longer any free afternoons within the pay and display car parks.

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Question: How do I obtain free parking within either High Street Car Park in Carisbrooke, New Road Car Park in Lake, Broadway Car Park in Totland, Brannon Way Car Park in Wootton or Pier Road Car Park in Seaview?

Answer: The High Street Car Park in Carisbrooke, New Road Car Park in Lake, Broadway Car Park in Totland, Brannon Way Car Park in Wootton or Pier Road Car Park in Seaview all offer up to one hour free parking.

The Tariff Board advises that to obtain up to one hour free parking, the green button should be pressed on the ticket machine. This ticket covers up to one hour. To park for longer than one hour, the required tariff should be paid (as per the tariff board).

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Question: Are there any provisions for motorcycles to park on the Island?

Answer: Motorcycles can park free of charge in the Isle of Wight Council pay and display locations, both on and off-street. If there is a motorcycle bay available, this should be used but if not, the motorcycle should be parked within an ordinary designated pay and display bay.
Although the parking is free for motorcycles, the regulations set out on the tariff boards still apply (such as the maximum time permitted).

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Question: Which Car Parks are now managed by Ventnor Town Council?

Answer: Ventnor Town Council now manage Dudley Road Car Park, Market Street Car Park, Pound Lane Car Park and Shore Road Car Park.

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Question: I have a 200m resident parking permit for a car park managed by Ventnor Town Council (Dudley Road Car Park, Market Street Car Park, Pound Lane Car Park and Shore Road Car Park), is my permit still valid?

Answer: Yes, Ventnor Town Council will honour any permits issued.

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Question: What are the contact details for Ventnor Town Council?

Answer: Post: Ventnor Town Council, 1 Salisbury Gardens, Dudley Road, Ventnor, Isle of Wight PO38 1EJ
Telephone: 01983 853775
Email: Either townclerk@ventnortc.org or alison@ventnortc.org.
Website:www.ventnortowncouncil.org.uk


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Question: What are the restrictions of Somerton Park and Ride car park?

Answer: Somerton Park and Ride is a limited waiting car park with a maximum stay of 72 hours. This concession is offered to facilitate long stay parking for motorists who are commuting or travelling from Cowes for the duration of their commute or travels.



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Question: Am I able to pay by instalments?

Answer: Whilst we are not obliged to do so, the Council may accept an instalment request from the registered keeper of the vehicle after such a time as the full amount has become due and a Notice to Owner has been sent to the registered keeper of the vehicle. An instalment request would not be considered before this time as the reduced charge is offered to encourage prompt payment of the charge and additionally, the Council cannot set up an instalment plan with anyone other that the registered keeper.
It is worth noting that we do not usually extend the instalment period of 3 months.

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Question: How do I report misuse of a disabled badge?

Answer: Abuse of a blue badge should be reported to the Councils Blue Badge Team as they have the details of the holder of the badge and will be able to take any action that they deem appropriate.
Parking Services will only become involved if a Enforcement Officer actually witnesses the abuse themselves and if so, they would take appropriate action at the time (which would usually be to issue a penalty charge notice).


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Question: What does a disabled badge entitle me to do?

Answer: Within a Council owned pay and display area, you can park for an unlimited period in any on-street pay and display parking bay (with the exemption of motorcycle bays). You can park for up to 8 hours in any long stay car park and up to 3 hours in any short stay car park. Please ensure that you check the tariff board at each location for the restrictions for the specific parking area.

In limited waiting bays (disabled and standard bays) you can park for an unlimited period unless there is a sign displayed stating ‘no exemption for disabled badge holders’.
The general rules for single/double yellow line is that you can park for up to 3 hours (where no loading ban is in place), or unless signage is displayed stating otherwise.
You should always set your time clock with your time of arrival.


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Question: What are the regulations for parking Trikes?

Answer: Trikes/Motorcycles can park free of charge in the Isle of Wight Council pay and display locations, both on and off-street. If there is a motorcycle bay available, this should be used but if not, the motorcycle should be parked within an ordinary designated pay and display bay. Although the parking is free for motorcycles, the regulations set out on the tariff boards still apply (such as the maximum time permitted).
Please note that there is no exemption for Trikes/Motorcycles parking within limited waiting or Resident Permit Holders bays.


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Question: What are the parking restrictions in the Heights car park?

Answer: The Heights is a pay and display car park between the hours of 8am to 6pm, 7 days a week. Long stay permits, 200m residents permits, staff permits and tourist permits are permitted within this car park and disabled badge holders will be granted 8 hours maximum stay providing that the blue badge is clearly displayed.

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Question: Is there a charge for using the paybyphone service?

Answer: All PayByPhone transactions are subject to an initial transaction fee of 20p; this provides the motorist with benefits such as the ability to add time remotely, email; confirmation and online receipts. Optional texts are charged at 10p per text. (Prices correct as at January 2017)

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Question: Who do I contact to report a faulty/broken ticket machine?

Answer: The Isle of Wight Council is responsible for the following machines:

Carisbrooke High Street Car Park
Medina Campus 1,2,3 & 4
Puckpool 1& 2
County Hall
Newport Harbour 2
Broadway, Totland
Totland Esplanade 1 & 2
Pier Square, Yarmouth
Yarmouth Harbour
Appley, Ryde 1& 2
Pier Road, Seaview
Browns 1,2 & 3
Brannon Way, Wootton

These should be reported to the Isle of Wight Council Parking Services on: 01983 823714. All other machines are the responsibility of Island Roads, please contact them on 01983 822440.


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Question: How can I pay my PCN?

Answer: PCNs can be paid by debit/credit card over the internet at www.iwight.com/online, selecting “pay online” or by online banking. For online banking; you will need the Councils details: Sort Code: 308012, Account Number 14867260 and quote your 8 digit PCN number starting with the prefix 'PCNIW' If making payment from abroad you will need the following: IBAN - GB65LOYD30801214867260, BIC - LOYDGB21F09

Payment can also be made by post (cheques payable to Isle of Wight Council), please write your Penalty Charge Notice number and vehicle registration number on the reverse of the cheque, postal payments should be sent recorded delivery to PO BOX 114, Sandown, Isle of Wight, PO36 6BT






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